Help
Frequently Asked Questions
Everything you need to know about pricing, getting started, and how VIA works day to day.
Pricing
How much does VIA cost?
$99 a month, or $79 a month billed annually ($948 a year, 2 months free). This is our Early Bird Price, locked in for life if you join within our first 100 studios.
Are there any other fees?
No setup fee. No commission on your bookings. Standard Stripe card processing fees apply to what your students pay, same as anywhere.
Can I switch between monthly and annual?
Yes, just ask, we'll sort it for you.
Contract & Cancellation
Is there a lock-in contract?
No. Cancel any time.
What happens if I cancel?
Your app stays live until the end of your current paid period. We don't offer partial refunds for the remaining days, but there's no penalty either. We'll give you time to export your data.
Getting Started
How long does it take to get my app live?
A few days for your branded app itself. Live payments depend on your own Stripe account being verified, usually minutes, sometimes a day or two.
What do you need from me?
Logo, brand colours, class schedule, pricing, and your own Stripe account set up (we'll help you do this), which needs your ABN, business bank details, and photo ID.
Do I need to know anything technical?
No. We build and host everything for you.
Support
Can you build something specific for my studio?
Ask us. VIA already has optional features like videos, playlists, and community chat, and we're genuinely open to building more if it's something your studio actually needs. No promises it'll happen, but it's always worth asking.
What if something's broken or I have a question?
Use the chat widget right here on the site, or email hello@thevia.app. Critical issues (a student can't book or pay) get priority.
What are your support hours?
Monday to Friday, 9am to 5pm AEST. We aim to respond same day during business hours.
Where does my students' payment money go?
Straight to your own Stripe account, connected directly to your app. VIA never touches, holds, or processes your students' payments, only your own VIA subscription goes through VIA's account.
What if a student can't book or pay through my app?
Log into your own Stripe account and use Virtual Terminal (Payments → "+ Create Payment") to manually charge their card, no app needed, works over the phone too.