Terms & Conditions

1.Who we are

VIA is a trading name of Sana Wellness Guidance Pty Ltd ("VIA", "we", "us", "our"), an Australian company. VIA provides independent fitness and wellness instructors with a fully branded booking app, hosted and maintained by us on your behalf.

2.Agreeing to these terms

By signing up for VIA, subscribing to a plan, or using any app we build and host for you, you agree to these Terms & Conditions and our Privacy Policy. If you're signing up on behalf of a studio or business, you confirm you have the authority to agree to these terms for that business.

3.What VIA provides

VIA gives you a booking app branded to your studio — your logo, colours, and name — with class scheduling, student management, and payment processing built in. We configure and host the app for you; you don't need any technical knowledge to use it.

During our current early-access phase, onboarding is handled personally rather than through a fully automated sign-up flow. We'll work with you directly to set up your app.

4.Fees and billing

• VIA is billed at $99 AUD per month, or $79 AUD per month billed annually ($948 AUD/year), at your choice.
• Pricing shown is inclusive of GST.
• Payments are processed securely through Stripe. VIA does not store your card details.
• Subscriptions renew automatically until cancelled.
• We may change our pricing from time to time. If we do, we'll give existing subscribers at least 30 days' notice before any change takes effect for them.

5.No lock-in and cancellation

There's no minimum contract term and no setup fee. You can cancel your subscription at any time. If you cancel:

• Your access continues until the end of your current paid billing period.
• We don't offer partial refunds for the unused portion of a billing period, except where required by Australian Consumer Law.
• We'll provide a reasonable window to export your class, student, and booking data before your app is taken offline.

6.Your content and brand

Your logo, brand colours, class information, pricing, and any other content you provide remain yours. By giving it to us, you grant VIA a licence to use that content solely to build, host, and operate your branded app. We will never use your brand assets for any other purpose, and VIA does not claim ownership of your business, your brand, or your student relationships.

7.Payments to you

Payments made by your students through your app are processed via Stripe and paid out to your own connected account, subject to standard Stripe processing fees. VIA does not take a commission or transaction fee on bookings made through your app.

8.Acceptable use

You agree to use VIA lawfully and not to use your app to collect, store, or transmit content that is illegal, harmful, or infringes someone else's rights. You're responsible for the accuracy of the class, pricing, and studio information you provide, and for your own compliance with any laws relevant to running your business (including consumer law, work health and safety, and tax obligations).

9.Service availability

We aim to keep your app available and performing well, but we don't guarantee uninterrupted access. From time to time we may need to carry out maintenance, updates, or fixes that cause brief downtime. We'll aim to keep any planned downtime to a minimum and outside peak usage where possible.

10.Limitation of liability

To the maximum extent permitted by law, VIA's liability for any loss arising from your use of the service is limited to the fees you've paid us in the 3 months prior to the event giving rise to the claim. Nothing in these terms excludes any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

11.Ending the service

We may suspend or end your access to VIA if you breach these terms, use the service unlawfully, or fail to pay outstanding fees, after giving you reasonable notice and an opportunity to fix the issue where practical.

12.Changes to these terms

We may update these terms from time to time as VIA grows. If we make material changes, we'll let you know by email before they take effect.

13.Governing law

These terms are governed by the laws of New South Wales, Australia, and any disputes will be handled in the courts of that state.